We built it.
We stick around to run it.
Most consultants hand you a configured system and disappear. We don't. Our managed services clients stay with us for years because we treat their NetSuite like our own.
SLA-backed support · Monthly health checks · Release-preview testing · Proactive monitoring · Same team, same context
Owning the work means owning what happens after go-live.
The real test of a NetSuite implementation isn't the first demo. It's the third month-end close, the first audit season, the release update that quietly changes how approval routing works.
We've seen what happens when the implementation partner leaves and no one remembers why the subsidiary elimination rules were set up that way. We don't want our clients in that position.
So we stay. Same people who built the system are the ones who pick up the tickets. No handoff to a junior support team you've never met. No re-explaining your chart of accounts to a new analyst every quarter.
Everything your internal team doesn’t have time for.
We’re not a help desk. We’re the senior NetSuite admin your org would hire if they could find one. Every engagement includes the full stack of ongoing administration work.
Every ticket tracked. Every SLA measured.
We run a real support queue with priority levels, SLA targets, and root-cause tracking. You see what’s open, what’s resolved, and how fast we’re moving. No black box.
P1 (system down, close blocked): 4-hour response. P2 (degraded function): 1 business day. P3 (enhancement, question): 3 business days.
Mockup with fictional data.
Mockup with fictional data.
We don’t just respond to problems. We go looking for them.
Every month, we run a structured review of your NetSuite environment. Search performance, workflow efficiency, script governance, user access, and configuration changes. You get a report, not a meeting.
If something needs attention, we tell you what it is, why it matters, and what it’ll take to fix. Then we do the work.
We’re still here for the clients we started with.
Managed services isn’t a line item we sell to pad a SOW. It’s how we think consulting should work. You build something, you support it, you get better at it over time. Some of our longest client relationships started with a 3-month implementation and turned into 3+ years of continuous partnership.
“Three years in, VCG still knows our system better than anyone on our internal team. They catch things during month-end that we’d never find on our own.”
— VP Finance, Multi-Subsidiary Energy Co. · 38 months on managed services
From go-live to ongoing. No handoff.
What managed services isn’t.
It's not a 24/7 NOC. We operate during North American business hours. After-hours escalation is available for P1 issues only.
It's not unlimited hours. We scope to a monthly hour bank based on your environment complexity. If you need more, we adjust the retainer. No surprises.
It's not a replacement for internal ownership. You still need someone on your team who understands the business requirements. We handle the system. You handle the decisions.
It's not a black box. You get full visibility into our ticket queue, SLA metrics, and monthly health reports. Ask us anything.
Your NetSuite shouldn’t need a new consultant every time something breaks.
Free 30-minute call. We’ll review your current support situation, talk through what a managed services engagement would look like for your environment, and tell you if we’re the right fit.